Shipping policy
Shipping Policy
Thank you for shopping with [Pawverra]. We are committed to providing a smooth and reliable shipping experience for all customers in Australia.
Order Processing Time
* All orders are processed within 48 hours after payment confirmation.
* Orders are processed on business days only (Monday to Friday, excluding public holidays).
* Once your order has been shipped, you will receive a confirmation email with tracking information if available.
Shipping Time
Australia Shipping Estimates
Tracked Standard Shipping⭐⭐⭐: 10–15 business days
Premium Shipping⭐⭐⭐⭐⭐:7-14 business days
United Kingdom Shipping Estimates
Tracked Standard Shipping⭐⭐⭐:10-15 bussiness days
Premium Shipping⭐⭐⭐⭐⭐:7-14 business days
United States Shipping Estimates
Tracked Standard Shipping⭐⭐⭐:10-15 bussiness days
Premium Shipping⭐⭐⭐⭐⭐:7-13 business days
Please note that shipping times are estimates and may vary due to:
* Customs clearance
* Local courier delays
* Peak holiday seasons
* Weather or unforeseen circumstances
Shipping Costs
Shipping fees are calculated at checkout based on the destination and shipping method selected.
We may occasionally offer free shipping promotions, which will be clearly stated on the website.
Order Tracking
After your order is shipped, tracking details will be sent via email whenever applicable. Please allow a few days for tracking updates to appear in the courier system.
Incorrect Address Information
Please ensure all shipping information is correct before placing your order.
We are not responsible for delays or failed deliveries caused by:
* Incorrect shipping addresses
* Incomplete address details
* Failed delivery attempts
If you notice an error in your address, please contact us as soon as possible at [Your Contact Email].
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us and we will assist you in working with the shipping carrier.
Please understand that we are not responsible for delays caused by customs, carriers, or events beyond our control.
Refund & Return Policy
We offer a 14-day refund policy.
Customers may request a return or refund within 14 days of receiving the order.
To be eligible for a return:
* Items must be unused and in original condition
* Items must be returned in original packaging
* Proof of purchase is required
Please contact us before returning any items.
Contact Us
If you have any questions regarding shipping, returns, or your order status, please contact us at:
Email: [Your Contact Email]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (AEST)